kawan21Privacy Policy

This page describes what we collect when you use kawan21 and how we keep that data protected. We at kawan21 take your privacy seriously. Your personal information — email, identity details, payment account information — is encrypted, stored securely, and never shared with third parties without your consent, except where required by law.

Our kawan21 privacy policy covers data collection, use, storage, and your rights. We collect only the information necessary to operate our platform, verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data, and we do not use it for marketing purposes beyond account notifications and service updates.

If you have questions about how we handle your data on kawan21, contact our support team via live chat, email, or in-app help. You have the right to request a copy of your data, correct inaccuracies, or request deletion subject to legal retention requirements.

What Data We Collect on kawan21

We at kawan21 collect information in several categories. First, account information: when you open a kawan21 account, we collect your email address, full name, date of birth, and residential address. We use this data to verify your identity (KYC — Know Your Customer) and comply with anti-money-laundering standards.

Second, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect your payment account details and transaction history. We do not store your full payment credentials — payment processors handle sensitive card or wallet data. We retain transaction records for account reconciliation and dispute resolution.

Third, activity data: we log your gameplay, bets, deposits, withdrawals, and account access. This data helps us detect fraud, resolve disputes, and maintain fair play. We also collect device information (browser type, IP address, operating system) for security and technical support purposes.

How We Use Your Data on Our kawan21 Platform

We at kawan21 use your data for specific purposes. First, account management: we use your email and identity information to maintain your account, verify your identity, and process deposits and withdrawals. Second, compliance: we use your data to comply with anti-money-laundering regulations, tax reporting, and legal obligations.

Third, fraud prevention: we monitor account activity for suspicious patterns — unusual login locations, rapid withdrawals, or duplicate accounts. Fourth, customer support: when you contact our kawan21 support team via live chat, email, or in-app help, we use your account data to assist you. Fifth, service improvement: we analyze aggregated, anonymized data to improve our platform, fix bugs, and enhance user experience.

Third-Party Processors & Data Sharing on kawan21

We at kawan21 work with third-party service providers to operate our platform. Payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment transactions) receive your payment account information to process deposits and withdrawals. Identity verification providers receive your personal information to confirm your identity. These processors are contractually bound to protect your data and use it only for the services we request.

Our kawan21 servers may be located outside your jurisdiction. By using kawan21, you acknowledge that your data may be transferred to and stored in countries with different data protection laws. We undertake to apply the same security standards regardless of server location. We do not share your data with marketing partners, advertisers, or other third parties without your explicit consent, except where required by law (e.g., law enforcement requests, tax authorities).

Your Rights & Data Access on Our kawan21 Service

We at kawan21 recognize your rights over your data. You have the right to request a copy of all personal information we hold about you. You can request this via our support team — contact us via live chat, email, or in-app help, and we will provide your data in a portable format within a reasonable timeframe.

You have the right to correct inaccurate information in your kawan21 account. If your email, address, or other details change, update them in your account settings or contact our support team. You have the right to request deletion of your data, subject to legal retention requirements — we may need to retain transaction records for anti-money-laundering compliance and dispute resolution.

Cookies & Tracking on kawan21

We at kawan21 use cookies and similar tracking technologies to operate our platform. Essential cookies maintain your login session and remember your preferences. Analytics cookies help us understand how you use kawan21 so we can improve the experience. We do not use cookies for advertising or third-party tracking.

Our kawan21 cookies are set by us and our service providers only. You can disable cookies in your browser settings, but this may affect platform functionality. We do not track you across other websites — our tracking is limited to kawan21.app.

Data Retention & Account Closure on kawan21

We at kawan21 retain your data for as long as your account is active, plus a retention period for legal and operational purposes. After you close your kawan21 account, we retain transaction records for anti-money-laundering compliance, tax reporting, and dispute resolution — typically three to seven years depending on jurisdiction. Personal information (email, address) is deleted after the retention period unless we are legally required to keep it.

Our kawan21 data retention policy balances your privacy with our legal obligations. If you have questions about how long we retain specific data, contact our support team. You can request account closure anytime, and we will process your request promptly.

Security & Data Protection Practices on Our kawan21 Platform

We at kawan21 protect your data using industry-standard security practices. All connections to our platform use SSL encryption. Your personal and payment information is stored in encrypted databases, separate from operational systems. We use firewalls, intrusion detection, and regular security audits to protect against unauthorized access.

Our kawan21 team undergoes security training and follows strict access controls — only authorized personnel can access your data, and only for legitimate business purposes. While we undertake to maintain strong security, no system is completely risk-free. If you suspect a data breach or unauthorized access to your kawan21 account, contact our support team immediately via live chat, email, or in-app help. We will investigate and notify you of any confirmed breach as required by law.

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